Thank you for choosing to donate to the Australian Chinese Charity Foundation Incorporated ABN 58 613 924 714 (“We”, “Us”) Please ensure that you complete all details carefully, including the amount you are donating to Us.  Upon receipt of your donation, we will issue a receipt.

  • Regular Recurrent Donations

If you would like to make a regular recurrent donation, we will ask you to sign an online donation form.

If you are making a donation by automatic payment through your bank account or credit card, please ensure that your credit card details are up to date.

If you wish to cancel, defer or alter a Credit Card payment please notify us in writing or by email at info@accfnsw.org at least 14 days before the next donation day.

All transactions will be processed in Australian Dollars.

Online donations are made through our NAB Transact E-Commerce system.  It is a secured internet-based solution to collect and manage donations.

  • Refund Policy
  • Errors in Amount Donated

If you have made an error in the amount of your donation, please contact us as soon as possible.  You have 10 days in which to notify Us that an error has been made.

  • Duplicate Donations

If you have made a duplicate donation in error, please contact us as soon as possible.  You have 10 days in which to notify Us that a duplication error has been made.

  • Refunds

Due to the nature of charity donations, refunds are given at the discretion of our management. Therefore, please ensure that the amount you enter is the amount you wish to give.

We do not normally give refunds if you change your mind.  We are under no obligation to provide a refund if the error is made on your part.

We may deduct bank or transaction charges in refunding donations arising from your error.

If a donation is refunded, the associated tax receipt is no longer truthful so it should be shredded.

  • Refund requests

All requests for refunds must be made in writing and forwarded as follows:

Email: info@accfnsw.org

Mail: P O Box 1174, Strathfield NSW 2135

Your refund request should include details of the donation including:

  • Your name or the name of the donor
  • Contact details of the donor – phone, email, address
  • The date the donation was made
  • The amount donated
  • The receipt number
  • The nature of the error
  • Any other relevant information

Should the refund be approved, any receipt issued for the donation immediately becomes invalid.  We will issue a new receipt where applicable.

  • Event tickets

Once the transaction has taken place refunds are given at the discretion of our management.

Refunds are given at the discretion of management providing the tickets are returned to us in a resalable condition within seven days.

We will refund ticket sales if the buyer advises two days in advance of the event that they cannot attend due to illness or misadventure.

  • Errors by Us

Should we make an error in processing a donation, We will make a full refund as soon as possible when notification of the error is received by Us or We become aware of the error.

  • Privacy

We are committed to protecting the privacy of the information held about its supporters and donors.  Our Privacy Policy is available at: www.accfnsw.org

  • Complaints and further information

If you have concerns about how we refund donations or would like to make a complaint, please contact Monica Chu.  Our complaint policy is available at: www.accfnsw.org